Refund policy
Refund & Return Policy
Soulfully Clear wants you to feel confident in your purchase. Please review the following return and refund terms before placing your order.
Digital Products
Digital and downloadable products are non-refundable once delivered due to the nature of digital content.
If you experience difficulty accessing or downloading a digital product, please contact us at info@soulfullyclear.store and we will assist you.
Physical Products — 30-Day Returns
For eligible physical products, we offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To qualify for a return, the item must be:
- In the same condition in which it was received
- Unworn and unused
- In its original packaging, when applicable
- Returned with any original tags, when applicable
Proof of purchase may be required.
How to Start a Return
To request a return, contact us at info@soulfullyclear.store.
Please include your order number and the reason for your return.
If your return is approved, Soulfully Clear will provide a prepaid return shipping label along with instructions for returning your package.
Soulfully Clear covers the cost of return shipping for approved returns.
Please do not send products back without first contacting us. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at info@soulfullyclear.store so we can evaluate the issue and make it right.
When contacting us, please include your order number and photographs of the item when applicable.
Final Sale Items
Products specifically identified as Final Sale on the product page are not eligible for return or refund.
A product being discounted or offered at a sale price does not automatically make it a final sale item unless it is clearly identified as Final Sale before purchase.
Digital and downloadable products are also considered final sale once delivered.
Gift Cards
Gift cards, if offered, are non-refundable.
Exchanges
We do not offer direct exchanges.
If you would like a different item, you may return your eligible product under this return policy and place a separate order for the replacement item after your return has been approved.
Order Cancellations
Orders may be canceled before fulfillment begins.
Once an order has entered the fulfillment or shipping process, we may be unable to cancel it. If the order is eligible for return after delivery, you may request a return under the terms above.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@soulfullyclear.store.
Contact Us
For questions regarding returns, refunds, damaged products, or digital downloads, contact:
Soulfully Clear
Email: info@soulfullyclear.store