Shipping policy
Shipping Policy
Thank you for shopping with Soulfully Clear. Please review the following information regarding digital delivery, physical-order processing, shipping costs, and delivery.
Digital Products
Digital and downloadable products are delivered electronically and do not require shipping.
After purchase, customers will receive access to their digital product through the delivery method provided at checkout and/or by email.
Because digital products are delivered electronically, the $3.99 shipping charge does not apply to digital-only orders.
If you experience difficulty accessing a digital product, please contact us at info@soulfullyclear.store for assistance.
Where We Ship
Soulfully Clear currently ships physical products only within the United States.
We do not currently offer international shipping.
Shipping Cost
All physical orders are charged a flat shipping rate of $3.99.
The applicable shipping charge will be displayed during checkout before payment is completed.
Order Processing
Physical orders are typically processed, prepared, and shipped within 1–5 business days after the order is placed.
Business days are Monday through Friday and exclude federal holidays.
Processing time refers to the time needed to prepare and transfer your order to the shipping carrier. It does not include the carrier's delivery transit time.
Some Soulfully Clear physical products may be prepared and shipped by our trusted fulfillment partners. Processing times may vary slightly depending on the product and fulfillment location.
Delivery Time
After an order has shipped, standard delivery within the United States typically takes approximately 5–8 business days, depending on the destination and shipping carrier.
Therefore, most physical orders can be expected to arrive approximately 6–13 business days after the order is placed, including processing and transit time.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, or other circumstances outside our control may affect delivery.
Tracking Information
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.
Please allow up to 48 hours after receiving the shipping confirmation for tracking information to update in the carrier's system.
Shipping Delays
We make every effort to process and ship orders within the stated timeframe.
If we become aware of a significant delay affecting your order, we will contact you using the email address provided at checkout and provide updated information when available.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order.
Soulfully Clear is not responsible for delays, returned packages, or delivery problems caused by an incorrect or incomplete address supplied by the customer.
If an order must be reshipped because an incorrect address was provided, additional shipping charges may apply.
Lost or Missing Packages
If your tracking information indicates that your package may be lost or shows that it was delivered but you did not receive it, please contact us promptly at info@soulfullyclear.store.
Include your:
- Order number
- Full name
- Shipping address
- Tracking information, if available
We will review the issue and, when appropriate, work with the shipping carrier or fulfillment partner to determine what occurred.
If a package is confirmed lost in transit, Soulfully Clear will work with you to provide an appropriate resolution, which may include a replacement or refund.
Damaged or Incorrect Products
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us promptly at info@soulfullyclear.store.
Please include your order number and clear photographs of the product and packaging when applicable.
We will review the issue and work with you to provide an appropriate resolution.
Returns
Eligible physical products may be returned in accordance with our Refund & Return Policy.
For approved returns, Soulfully Clear provides and pays for the return shipping label.
Questions
For questions regarding shipping, delivery, tracking, or an existing order, contact:
Soulfully Clear
Email: info@soulfullyclear.store