Shipping policy

Thank you for shopping with Soulfully Clear. Each journal is prepared and shipped through one of our trusted fulfillment partners. Please review the information below before placing your order.

**Digital products are delivered immediately via download and email. 

For all other products:

Order Processing and Shipping

Please allow up to 14 business days for your journal to be processed, produced, and shipped.

Because our journals are fulfilled through a third-party shipping partner, processing and delivery times may vary based on order volume, your location, carrier availability, holidays, weather, and other circumstances outside our direct control.

The 14-business-day timeframe refers to the time allowed for your order to be prepared and shipped. Transit time after shipment may vary depending on the destination and shipping carrier.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow up to 48 hours for the tracking details to update after the shipping confirmation is sent.

Shipping Delays

We make every effort to have orders shipped within the stated timeframe. When an order cannot be shipped within the promised period, we will contact you with an updated estimate and available options.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.

Soulfully Clear is not responsible for orders delayed, returned, or delivered incorrectly due to an incomplete or inaccurate address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Stolen, or Damaged Packages

Once a package has been transferred to the shipping carrier, delivery is managed by that carrier.

Please contact us promptly if your tracking information shows that your package is lost, delivered but not received, or if your journal arrives damaged. Include your order number and, for damaged items, clear photographs of the journal and packaging so we can review the issue with our fulfillment partner.

Separate Shipments

When an order contains multiple products, the items may be fulfilled by different partners and arrive in separate packages. Separate tracking details may be provided for each shipment.

Contact Us

For questions about your order or shipping status, contact:

Email: soulfullyclear@gmail.com